SLA Connection Compliance

The Chilean government promotes the digitalization of schools and grants a allowance for the schools to pay for dedicated Internet connections, but the MSO must compliance an uptime and speed every hour to collect the full fee of the service. Discount are applied when the minimums are not fulfilled.

Reference

The Chilean government promotes the digitalization of schools and grants a allowance for the schools to pay for dedicated Internet connections, but the MSO must compliance an uptime and speed every hour to collect the full fee of the service. Discount are applied when the minimums are not fulfilled.

Challenge

The requirements were very specific in the way to operate and obtain the results, but also a very complex method to report the raw data and calculations. And the measurements must be performed during the normal use, at given time slots.

Solution

We develop a platform to administrate all schools connections and operate the daily based requirements, interventions, annotations and tests. And the probes were based in an embedded Linux Firmware + Software that collects the data and synch the configuration and parameters from the sever. All relevant administration are made on the server and the probes checks con changes every 5 minutes. The system is running since 2010, with some changes in the reporting tool.